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Refund Policy

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Effective Date: 29 Nov, 2024

Thank you for using the West Bengal Panchayat Online Property Tax and Information System (“Service”). This Refund Policy outlines the terms under which refunds may be requested and processed. Please read it carefully before making any transactions.

1. General Policy

All payments made through the platform for property tax and related services are considered final. Refunds will only be issued under exceptional circumstances, as outlined in this policy. Users are advised to verify all details carefully before completing any transaction.

2. Eligibility for Refunds

  • Duplicate Payments: If a user has inadvertently made multiple payments for the same property and tax period.
  • Erroneous Transactions: If a payment has been made in error, such as incorrect property details or tax amount.
  • System Errors: If technical issues on the platform, such as server failures or payment gateway errors, result in incorrect deductions.

3. Refund Request Procedure

  1. Submit a Request: File a refund request with the respective Panchayat office or through the online support portal within 15 days of the transaction.
  2. Provide Documentation: Include proof of payment (e.g., receipt number, transaction ID) and details of the issue.
  3. Verification: The concerned authorities will verify the claim and the circumstances surrounding the transaction.

4. Refund Approval

Refunds will be processed only after thorough verification by the Panchayat authorities. If the request is approved, the refund amount will be credited to the same payment method used during the transaction (e.g., bank account or card).

5. Processing Time

Approved refunds may take up to 15-30 business days to be processed, depending on the payment gateway and banking procedures. Users will be notified via email or SMS once their refund has been processed.

6. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • Change of mind or voluntary cancellation of the transaction after completion.
  • Incorrect details provided by the user during the transaction.
  • Any request submitted beyond the stipulated timeframe (15 days).

7. Contact for Refund Queries

If you have questions or need assistance regarding refunds, please contact:

  • Helpline Number: Coming Soon
  • Email: support.priemp-wb@gov.in
  • Office Address: Contact your nearest Gram Panchayat office

8. Amendments to this Policy

The West Bengal Panchayat reserves the right to modify this Refund Policy at any time. Users will be notified of significant changes, and continued use of the platform indicates acceptance of the updated policy.

By making a payment through the platform, you acknowledge and agree to this Refund Policy.