Effective Date: 29 Nov, 2024

This Privacy Policy outlines how the West Bengal Panchayat Online Property Tax and Information System (“Service”) collects, uses, and safeguards your information. By using this platform, you consent to the practices described in this policy.

1. Information We Collect

• Personal Information: Name, address, contact details, email, and property-related data provided during registration or transactions.
• Payment Information: Details such as transaction IDs, payment mode, and amounts paid via the platform.
• Usage: Technical data such as IP address, browser type, operating system, and browsing behavior on the platform.

2. How We Use Your Information

The information collected is used for the following purposes:

• To process property tax payments and issue receipts.
• To maintain and update property records.
• To provide customer support and resolve disputes.
• To improve platform functionality and user experience.
• To comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

• We do not sell or rent your personal information to third parties.
• Your data may be shared with authorized government departments for administrative purposes.
• Payment data may be shared with payment gateways to process transactions securely.
• Data may be disclosed to law enforcement or regulatory authorities if required by law.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security of data transmitted through the platform.

5. Cookies and Tracking Technologies

The platform uses cookies and similar technologies to enhance user experience and gather usage analytics. You can manage your cookie preferences through your browser settings.

6. User Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.

7. Retention of Data

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated policy.

9. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

• Helpline Number: Coming Soon
• Email: support.priemp-wb@gov.in
• Office Address: Contact your nearest Gram Panchayat office

By using this platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.